Shipping policy
SHIPPING POLICY
FREE SHIPPING
We’re proud to offer free shipping on all our orders!
All orders are handled and shipped from our international warehouse.
During periods of high demand (such as holidays or promotions), processing times may be slightly longer.
ORDER PROCESSING
- We process orders Monday to Friday.
- Processing takes between 3 and 10 business days from the date of purchase.
- Your order is dispatched the next business day after processing is complete.
- We do not ship on weekends or public holidays.
Important: Once an order has been placed, it cannot be cancelled. If you need to change your delivery address, please contact us as soon as possible, before your order enters the shipping stage. No changes can be made once the order has been processed.
ESTIMATED DELIVERY TIMES
After processing, estimated delivery times by destination are as follows:
- Spain and Europe: 7–14 business days
- United States: 7–15 business days
- Canada: 7–16 business days
- Central America: 10–25 business days
- Australia and New Zealand: 10–26 business days
- Rest of the world: 11–30 business days
In exceptional cases, delivery may take up to 40 business days due to customs, weather or logistics issues beyond our control.
TRACKING YOUR ORDER
Once your order has shipped, we will send you a tracking number so you can check the status of your delivery in real time.
DELAYS OR ISSUES
Although we do our best to meet the timeframes above, external factors such as COVID-19 restrictions, customs inspections or peak seasons may cause delays.
If you notice an unusual delay in your delivery, please don’t hesitate to contact us at info@matildanoosa.com. We’ll be happy to help.
THANK YOU FOR YOUR TRUST
We appreciate your patience and understanding. Our goal is for you to enjoy a safe, reliable and satisfying shopping experience.